The Hidden Step
www.necouncil.org/the
hidden
step
STEP FOUR
Build Your Resume
An employer looking for a person with strong people skills to build
relationships with clients will read the following:
(The green text outlines the area that has changed general bullet #1 into a specifc bullet.)
General bullet #1 made specifc:
“
Charged with the responsibility to
build key relationships while interacting with customers,
handling
unpredictable and diffcult scenarios with tact, always achieving a
positive outcome.”
You can see now that the general bullet (#1) was made
specifc by adding text the employer is seeking for the
above position.
2. Focus the work experience on the path
When writing your work experience, be sure to focus its
content around the path.
Let’s imagine that an applicant who worked for a mort-
gage company as a loan originator is applying for a cus-
tomer service position. Therefore
the path will be custom-
er service.
This applicant could choose to write his work experience focusing on
What he
did
, which is an incorrect method: (the red text outlines “what he did”).
Incorrect
•
Was
responsible for originating loans
, selling the highest ra-
tios, and
documenting loan docs
. Achieved the highest marks in mort-
gage sales.
stage four:
the
work Experience