The Hidden Step
www.necouncil.org/the
hidden
step
P
o i n t o n e i n c l u d e s t h r e e
s t e p s .
When the call is received, listen atten-
tively. You are looking for any information that
allows you to identify the company’s motivation
for flling this position. The employer will tell you
everything you need to win an offer from their
company.
Then, whether the conversation starts by the
hiring manager asking questions or the call starts
with a statement, at “Point One” you follow three
steps:
1. Thank
2. Compliment
3. Redirect
About the compliment
Complimenting another person on something that
PointOne
four point process
Thank, compliment, redirect
1