The Hidden Step
www.necouncil.org/the
hidden
step
STEP FOUR
the
key
to a resume that works
Build Your Resume
The second applicant
The third hiring manager
The frst hiring manager
The second hiring manager
Now let’s observe the second applicant and the resume
she uses to apply for the same position.
What do you see now? What is the frst thing you see
when looking at her resume?
Unequivocally, Customer Service Management.
This time all three hiring managers see the same thing.
This applicant seems to have a
strong customer service
management background.
There is no way you can miss customer
service management. In fact, whether you
screen or read this resume, you arrive at
the same conclusion. This is a match for
customer service management. This re-
sume ensures that no matter who views it,
they arrive at the same conclusion.